Politique de remboursement
1. Order Issues & Eligibility for Returns
Since all products in our store are custom-made to order, we do not accept returns or exchanges unless the item is defective, damaged, or there is a printing error caused by our production partner.
However, if you experience an issue with your order, please contact us within 7 days of receiving your item, and we will work to resolve the issue.
2. Refund & Replacement Conditions
You may be eligible for a refund or replacement if:
✅ Your item arrives damaged, defective, or misprinted.
✅ The wrong item, size, or design was sent due to a production error.
✅ Your order is lost in transit and tracking information is unavailable after a reasonable waiting period.
We do not offer refunds or replacements for:
❌ Buyer’s remorse (change of mind).
❌ Incorrect size selection by the customer.
❌ Slight color variations due to screen-to-print differences.
❌ Delays caused by the shipping carrier or customs.
3. How to Request a Refund or Replacement
To initiate a claim, please email us at [Your Email] with the following details:
- Your order number.
- Clear photos of the damaged or incorrect item.
- A brief description of the issue.
All refund/replacement requests must be submitted within 7 days of receiving your order.
4. Processing Refunds & Replacements
- If your claim is approved, we will issue a replacement at no cost or process a refund to your original payment method.
- Refunds typically take 5-10 business days to appear in your account.
- If a replacement is issued, the new item will be shipped within our standard production & delivery timeframe.
5. Order Cancellations
- You can cancel your order within 12 hours of purchase.
- After 12 hours, your order enters production and cannot be canceled or modified.
6. Contact Us
If you have any questions regarding returns or refunds, reach out to us at [Your Email] or through our contact form on the website.